Customer Services Updates

13th July 2017

Severe Weather update

Severe weather continues to impact many parts of the country with snow and ice closing off main highways and high winds causing large swells. Hall’s operations teams are working hard to meet delivery schedules but the following delays are in place:

  • Napier-Taupo Road (SH5), Desert Road/Waiouru to Taihape (SH1) and National Park have all been closed due to snow and ice. Hall’s network maintains services throughout the north island but expect delays
  • All Cook Strait sailings have been suspended since early last night. Services are expected to resume on Friday morning subject to weather conditions improving
  • We expect the resulting backlog of inter-island freight to be cleared by Saturday and business to resume as normal by Monday
  • Lewis Pass (SH7) and Arthurs Pass (SH73) remain closed due to snow and ice. This is anticipated to clear by 12:00pm today but expect delays for northbound freight out of Christchurch.

We are still collecting freight travelling inter-island but please be aware that holding capacity at our depots is limited. We appreciate your patience as our operations teams do their best to make arrangements minimising the impact these delays have on your business. 

 

12th July 2017

Severe Weather update

You will be aware severe weather has affected many parts of New Zealand causing road closures and ferry cancellations. The following areas have been affected and will likely experience delivery delays:

North Island

  • Hall’s has access to all North Island centres but congestion affects Nauranga Gorge (SH1) into Wellington after yesterday’s land slip
  • Desert Road (SH1) between Rangipo and Waiouru is expected to re-open at 11:00am today following a truck and trailer rollover (not a Hall’s vehicle) due to icy conditions. The road is expected to remain open during daylight hours but with snow anticipated tonight closure is possible.

Inter-Island

  • Inter-island sailings expected to remain suspended from Wednesday night until Friday morning
  • All freight collected today and travelling inter-island will be delayed by 24 hours or more subject to weather conditions improving
  • As sailings resume there will be a backlog of freight to clear causing potential ongoing delays

South Island

  • Lewis Pass (SH7) remains closed by snow and ice
  • Dunedin Northern Motorway Waitati to Pine Hill (SH1) closed by snow and ice
  • Main access route to Queenstown Lindis Pass (SH8) closed until further notice
  • Main access route to West Coast  Arthur’s Pass (SH73) closed until further notice

We appreciate your patience as our operations teams do their best to make arrangements minimising the impact these delays have on your business. If you do have consignments affected our Customer Services teams will be in touch with you shortly to advise.

We will keep you updated with any developments in this matter and apologize for any inconvenience caused by these unforeseen delays. Please don’t hesitate to give us a call if you have any questions.

 

11th July 2017

Severe Weather update

Strong winds are expected to hit the country tomorrow resulting in suspended inter-island sailings from Wednesday night until Friday morning. This adds to existing congestion due to one of the main Cook Strait ferry’s being currently out of service and will likely cause delivery delays for freight travelling inter-island:

  • All freight collected today and expected to travel inter-island tonight should meet delivery schedules as expected
  • All freight collected tomorrow and travelling inter-island will be delayed by 24 hours or more subject to weather conditions improving
  • As sailings resume there will be a backlog of freight to clear causing potential ongoing delays

We appreciate your patience as our operations teams do their best to make arrangements minimising the impact these delays have on your business. If you do have consignments affected our Customer Services teams will be in touch with you shortly to advise.

We will keep you updated with any developments in this matter and apologize for any inconvenience caused by these unforeseen delays. Please don’t hesitate to give us a call if you have any questions.

 

10th July 2017

Severe Weather expected

High impact severe weather is expected to affect many parts of New Zealand from Tuesday to Friday. There may be heavy rains, disruptions to transport due to snow and damaging severe gales. Some coastal areas exposed to a strong onshore flow, high waves and heavy rain could also be affected by inundation.

At present we can expect the following:

  • Snow is expected to affect Lewis Pass (SH7) from Tuesday afternoon until Wednesday morning causing potential road closures and impacting deliveries in this region
  • Large swells through Cook Strait forecast from late Wednesday through to Friday causing potential sailing cancellations between the North Island and South Island
  • Severe weather watch in place for Marlborough, Fiordland, Christchurch, Canterbury Plains, Canterbury High Country, North Otago, Central Otago, Southern Lakes, Dunedin, Clutha and Southland could cause delivery delays in these regions

Our operations teams will do all they can to try and keep your deliveries to schedule however, freight travelling within the South Island or travelling inter-island may experience delivery delays. If you have deliveries affected by these delays one of our Customer Services team will be in touch with you directly to provide an update.

We will keep you posted on any further developments in this matter but please don’t hesitate to give us a call if you have any questions.

 

03/07/2017

New Hall's Wellington depot

Hall's Wellington depot is now located at 52 Te Roto Drive, Paraparaumu. Our new premises just off the recently constructed expressway, connects us to all of our customers and puts us in a prime position to service the wider Wellington region. It also provides a key link to the South Island making inter-island deliveries faster and easier.

 

8:44am 15/06/2017

Cook Strait Ferry Update:

As at this morning the inter-island boats resume a normal schedule and all sailings planned for today will go ahead as intended. Hall’s have secured booking slots on many of these trips but there is some backlog which we need to clear.

  • Backlog of freight booked to be caught up later this evening
  • Delivery delays ongoing due to backlog
  • Hall’s delivery schedule to be completely resumed by Saturday 17th June

We thank you for your patience throughout these last few days and apologise for any inconvenience caused as result of these unforeseeable events.

If you have consignments affected by these delays one of our team will be in touch soon with an update. If you have specific questions regarding a consignment you think might be affected please contact our Customer Support team on 09 269 1100 or email CustomerServices.HRT@halls.co.nz

 

1:30pm 14/06/2017 

Cook Strait Ferry Update:

You may be aware strong winds hit the country early this morning and all inter-island sailings have been suspended as a result. At this stage sailings are expected to resume tomorrow morning subject to weather conditions improving. This will cause delivery delays for all freight travelling inter-island.

We appreciate your patience as our operations teams do their best to make arrangements minimising the impact these delays have on your business. If you do have consignments affected our Customer Services teams will be in touch with you shortly to advise.

We apologize for any inconvenience caused by these unforeseen delays. Please don’t hesitate to give us a call if you have any questions.

 

12:45pm 13/06/2017

Cook Strait Ferry Update:

We may be expecting some strong winds this evening with possible high swells expected across the Cook Strait. At this stage, ferry services are yet to confirm if sailings will go ahead as planned or be cancelled as a result. We are expecting to know more later this afternoon and will keep you updated with the progress.

Our operations team will do all they can to try and keep your deliveries to schedule. However if you do end up having deliveries affected one of our Customer Services team will be in touch with you directly to provide an update.

Please don’t hesitate to give us a call if you have any questions.

 

11:30am 13/04/2017

As you would be aware the country has been hit by severe weather conditions resulting in several road closures that may cause delivery delays.

The following areas have been affected:

Northland – SH 1 Manganuka Gorge and SH 10 Kaeo closed due to slipping and flooding.

Waikato – SH 25 Thames to Coromandel and SH 25 between Tararu to Preece Point due to slipping

BayofPlenty – SH 2 between Awakeri & Opotiki, SH 2 between Awakeri & Taneatua, SH 2 Edgecumbe due to slipping and flooding

HawkesBay – Old SH 38 Aniwaniwa to Murupara due to slipping

Canterbury – SH 1 Mangamanu to Waipapa Bay due to earthquake damage

Our number one priority is the safety of both our drivers and fellow road users and we have resourced to the best of our ability to meet the expected deliveries over Easter weekend.

Phone lines could also be affected by the weather so please bear with us while we attempt to field your calls and contact drivers as required for updates.

For information about the current status of a delivery that you think may be affected please contact your nearest depot quoting your consignment note number.

Please see our Contact Us page for details.

Appreciate your understanding and wish you all a happy and safe Easter break.

 

3:30pm 12/04/2017

Please be aware that our Auckland phone lines are currently experiencing technical difficulties. We are working with our service provider to get this issue rectified as soon as possible and apologise for the inconvenience this is causing.

Should you need urgent assistance with any matters, please call your contact at Hall’s directly on their mobile 

 

12:00pm 5/04/17

As most people will be aware there are severe weather conditions impacting on many regions across the country.

The worst of the weather will hit Auckland between 11am and 9pm today, MetService says

• Severe thunderstorms to hit Coromandel and Great Barrier Island
• Fire services responding to dozens of flooding-related callouts in Auckland as the city is lashed by rain
• A heavy rainfall warning applies to the entire North Island and the north and west of the South Island
• Some areas may get three times April's normal rainfall in just 48 hours
• Central North Islanders are being told to keep survival items nearby
• A state of emergency has been declared in Whanganui
• Rangitikei district is also in a state of civil emergency
• Cliff in Auckland's Kohimarama collapses onto units

Based on the current conditions please be aware that all our drivers will be operating with the utmost caution on our roads and there are likely to be delays in deliveries in the regions impacted the greatest.

If you have any questions please contact your Business Development Manager or our customer service teams at local depots

 

4pm 01/03/17

 

To all customers please be aware that Large fires near the Hanmer Springs turnoff on the Lewis Pass Rd have brought traffic to a standstill.

There are reports of six uncontrolled fires near the Lewis Pass Highway north of Hanmer Springs.

The highway has been closed as a result, 10km north of Hanmer.

Fire Shift Commander Andrew Norris said the fires aren't suspicious - they're believed to have started from sparks off a vehicle.

He says six appliances are on the way, and the fires will also be fought from the air.

Norris said the steep terrain is making the fires travel faster and more difficult for fire crews to attack.

The fires have closed roads between Springs Junction and Hanmer Springs along State Highway 47.

No detours are in place and drivers are advised not to travel. Delays are expected.

The Fire Service is in the process of making more helicopters available.

Police are on their way to help with traffic control.

The result of these fires will mean that freight travelling interisland is unlikely to meet timings and deliveries will be delayed.

Further updates will come as information comes to hand. 

 

 

9am 19/01/17

 

 

As most will be aware there has been a weather bomb hitting the South Island and the lower North Island. The impact of this weather system has led to ferry sailings being delayed as well as slips occurring on the route to Christchurch through the Lewis Pass. This route is currently closed and we are awaiting further details on when it is likely to be open.

 

Please be aware that there is a strong likelihood that your freight travelling to and from the South Island will be later than anticipated.

 

We will provide further updates as the day progresses and please feel free to contact your Business Development Manager if you have any further questions.

 

 

11am 5/12/16

We believe it is important to ensure all customers remain up to date with the status of the North Island routes effected by the earthquake and all affected areas.

 

Three weeks have now passed and it is pleasing to see that there are developments to allow access for Kaikoura residents to gain access from their region. We have managed to get our Halls truck out from being stranded but the trailers remain at Kaikoura. It is anticipated that we should gain access to the trailers prior to Christmas.

 

The route north and south via the Lewis pass is proving to add significant time due to congestion and road condition/limitations. It is expected with the Christmas holiday season and the increased number of travellers in the region that the times may be extended further. We will ensure we keep customers up top speed with any issues and appreciate your patience.

 

Demands on labour and transport resources in the South Island and specifically the upper South Island are become ever more challenging.

 

Initial indications from Kiwirail are that there is extensive damage to the rail network and extensive tunnel damage that will require further evaluation before timings can be determined on any repairs and recovery of services. Halls are in constant communication with Kiwirail and will update as more information becomes available. In the meantime we are assisting with larger freight movements via coastal services for the larger volumes requiring transport and the products that have the shelf life to travel via this mode. We have a select team looking after this area and are available to assist with options for you as you may require. Please contact your Business Development Manager for more information.

 

Leading in to the last four weeks to Christmas this is traditionally the busiest time of year for us and we will be managing our freight volumes very tightly to ensure we meet all the customer requirements. To assist in this process we ask that if you have any forecast on volumes and deadlines that require meeting that you have clear and fast communication with our operations and Business Development team.

 

Once again we appreciate your patience and the Halls team are doing all we can to ensure we service your needs as required. Please contact us with any questions or concerns you may have and we are here to help.

 

 

4pm 24/11/16

We are now well into the second week post the earthquakes that occurred on the 13th of November.

 

It continues to be a challenging time for many people effected by the event and Hall's still has one unit stranded in Kaikoura but fortunately the driver is safe at home.

 

The route being used for the leg between Picton and Christchurch through the Lewis Pass has a large amount of traffic operating on it with tourist vehicles, general cars and a large increase in trucks. The road is being repaired in some areas with earthquake damage and the increased traffic will have an effect on the road condition that will need constant repairs.

 

With the extra lead times through between Christchurch and all north destinations and the reduced capacity of interisland ferry services we do need to remind all our good customers that there will continue to be delays with freight volumes between the North and South Islands. We are managing the volume on a daily basis and have structures in place to cater for the challenging volumes.

 

It is in the best interests of all customers to realise that lead times are likely to be extended by 24 hours over the lead times that we operated to pre the earthquakes and with increasing volumes leading into Christmas and reduced ferry sailings there could be circumstances where delays are 48 hours. We are doing all we can to minimise the impact to our customers.

 

Each customer should be as proactive as possible with orders travelling between the North and South Islands and try to ensure freight is ready with extra lead times being accounted for.

 

We are all working hard to make sure we communicate with you at all points and please feel free to have direct discussions with your Business Development Manager where you may need further clarification.

 

 

10.30am 18/11/16

We have managed to almost get through the week after the terrible events that occurred last Sunday night. It has been a massive effort from all involved and the team at Halls do appreciate your patience in assisting us through this process. It is our intention to ensure all our loyal customers are looked after and we provide a solid service between the North and South Islands.

 

Whilst it has been a challenging week with weather not helping we have come out the other side in a position where we feel strong in providing a solid service moving forward. There is minimal backlog of freight left to clear and we will have everything moved this weekend and deliveries all completed early next week.

 

We are applying pressure to all service operators to ensure we get priority for our goods moving as we are providing fresh food to the population.

 

Last night there were minimal delays to the interisland ferry services and the bad weather predicted has eased away and the weekend is looking clear.

 

Wellington roads are all now open and we are travelling well through to the ferry terminals.

 

Our stranded unit north of Kaikoura has now managed to get access through to the township and through working close with Civil Defence the food products on board are getting slowly distributed to the local population who are still isolated.

 

Next week the Aratere will be operational hopefully from Wednesday which will provide some additional capacity between the islands.

 

Again we thank you for your patience and assistance and we will continue to update throughout the short term.

 

We will be issuing a letter today with explanation of our required Kaikoura Earthquake levy to recover costs and this will explain how this will impact your charging. Please contact your Business Development Manager if you have any questions.

 

 

3pm 17/11/16

Update as below;

  • There are now 800 Trucks per day using 1 road to get through to Picton from Christchurch. This route is taking 8 hours each way and is causing delays.
  • The product going through to Nelson / Blenheim has been delivered on time.
  • Linehaul units arrived today into Christchurch ex the North Island, we can now start to unload and distribute the Christchurch consignments – we are hopeful to get most of it completed today.
  • Ex Christchurch everything was dispatched that had a delivery date of Monday 21/11/2016 – we are working on the urgent consignments with a focus on Chilled & Export.
  • Freight ex South into the North Island was around 5+ hours late off the ferry today.
  • Strait Shipping are introducing their larger vessel – the Feronia – which will add to our capacity.

Met Service warns another storm is approaching which is likely to affect quake affected areas, the worst being the top of the South Island. This may cause delays on the Strait. There is also a chance of light snow for the Lewis Pass. Receiving customers should be asked to accept at least Saturday deliveries (all day) over the next few weeks to help clear backlogs. Anything that is dispatched today will have a delivery day of Monday at best but you should plan for Tuesday please. We have also secured 10-12 rental trailers which we hope to have in service as of next week to help clear the backlog.

Please contact your Business Development Manager if you have any questions (details on our 'Contact Us' page).

 

6.00pm 16/11/16

Today Interisland operations have generally gone to plan with all customers volumes in transit or delivered.

 

We have large volumes of inter island freight from Auckland and Palmerston North into the South Island and also Christchurch coming north.

 

Unfortunately there has been reduced capacity on the inter island ferry service and earlier sailings are at capacity. We will have some delays getting units between the islands. The customer services team will be in touch with effected customers.

 

We are working extremely hard at getting freight moving and the teams are focussed on getting deliveries to your customers.

 

11.25am 16/11/16

We are now into day 3 and things are on the improve. We managed to get units departing and arriving in locations with freight travelling interisland. Last night was challenging with the flooded roads in the Wellington area but we managed to get through with some minor delays.

 

Units arriving in Auckland and Christchurch are later than our normal schedules due to ferry timetable changes and also the extra travel distance in the South Island.

 

Deliveries are occurring today for interisland freight and if you have any questions on specific consignments please contact your Business Development Manager (details on our 'Contact Us' page).

 

There will be a backlog of freight that we are dealing with and working our way through and each individual customer will be contacted with the status of movements.

 

Please note that there have been warnings of another storm coming through the Wellington region in the coming days that may affect roads and possibly ferry sailings. We will keep you up to date on these developments.

 

We appreciate that this has been a difficult time for all and we are proud of the progress being made.

 

3pm 15/11/16

We are loading out freight to travel between the North and South Islands and the ferries are operational and we are able to connect between Picton and Christchurch whilst being an additional 200 kilometres we need to be mindful of later arrivals.

 

The bad news is that bad weather has hit the lower North Island and there are some road closures at locations north of Wellington and this is likely to delay our transit times. The outlook for the next 24 hours is not great in this region and we will keep you all posted on any further delays.

 

It is important that we prioritise the chilled products getting to customers in the South Island. Please ensure that you are sending only what is priority freight as the space is limited and our transit times for chilled is likely to be an extra day and frozen is likely to be 2 extra days.

 

If you have any questions please get in contact with your Business Development Manager (details on our "Contact Us' page).

 

9am 15/11/16

Services resumed last night with the Inter Island Ferries starting operations at 20:30 last night. We were able to get units moving that had been delayed and they are now heading to or are at their final destinations ready for delivery to customers.

 

State Highway One is out of operations and whilst we are able to travel through to Christchurch from Picton the route is through the west coast of the South Island. It is important to note that there will be extra travel time to transport goods between the North and South Islands and delays are likely to occur.

 

This morning we have been informed that flooding is occurring in the Blenheim area and further road closures are likely to occur.

 

We will keep you informed and please contact your Business Development Manager if you have further questions (details on our "Contact Us' page).

 

 

4pm 14/11/2016

Hall's Group would first like to say our thoughts are with all those affected directly from the impact of the earthquakes.

 

With extensive damage being caused to roads in the South Island and the delays to the Inter Island ferry services there will be delays to all deliveries across the country for freight that is being transported between the North and South Islands.

 

Any freight destined for transport between the North and South Islands will not depart today and we will provide an update tomorrow morning 15/11.

 

When we have more information on road damages and when roads are likely to be open we will provide full updates.

 

We appreciate your patience and please contact any of the Business Development Managers if you require additional information (details on our "Contact Us' page).

 

 

 

 

High impact severe weather is expected to affect many parts of New Zealand from Tuesday to Friday. There may be heavy rains, disruptions to transport due to snow and damaging severe gales. Some coastal areas exposed to a strong onshore flow, high waves and heavy rain could also be affected by inundation.

At present we can expect the following:

Snow is expected to affect Lewis Pass (SH7) from Tuesday afternoon until Wednesday morning causing potential road closures and impacting deliveries in this region

Large swells through Cook Strait forecast from late Wednesday through to Friday causing potential sailing cancellations between the North Island and South Island

Severe weather watch in place for Marlborough, Fiordland, Christchurch, Canterbury Plains, Canterbury High Country, North Otago, Central Otago, Southern Lakes, Dunedin, Clutha and Southland could cause delivery delays in these regions

Our operations teams will do all they can to try and keep your deliveries to schedule however, freight travelling within the South Island or travelling inter-island may experience delivery delays. If you have deliveries affected by these delays one of our Customer Services team will be in touch with you directly to provide an update.

We will keep you posted on any further developments in this matter but please don’t hesitate to give us a call if you have any questions.